The Process

Discover our tours, themes, and services - your complete guide to booking a flawless Balkan adventure.

How Our Booking Process Works

At Balkan&more, we make booking simple and fully tailored to your needs. Whether you’re looking to join an intimate small group tour (up to 24 people) or a private, personalised experience, we offer the flexibility to craft the perfect journey for you. Enjoy seamless planning and unforgettable travel experiences, designed just for you.

For our Guaranteed Departures, the booking process is the easiest. These small group tours are ideal for travellers looking to meet new people and share stories. They are designed to be intimate enough to focus on each guest’s needs, yet provide a fun and balanced journey with plenty of experiences. Our goal is to make every tour enjoyable, engaging, and full of unforgettable memories. While last-minute options are sometimes available, we recommend booking early to secure your spot.

However, many of our predefined tours can also be booked privately for extra comfort and flexibility. These Private tours are tailored exclusively to your preferences, ensuring a unique and intimate adventure, as they offer a more exclusive experience with a travel approach adjusted around your travel pace. These tours take a bit more planning and come with a higher price tag due to the added exclusivity.

All our predefined tours can serve as inspiration for custom, tailor-made experiences. We can adjust these tours to match your preferences, time and pace – or make a completely new tour according to your wishes. Every client who chooses our tailor-made tours is assigned a dedicated Travel Advisor, who will be at your disposal throughout the entire booking process and during the tour itself – at no extra cost. 

We never charge a design fee, ensuring that the only thing you pay for is the unforgettable experience we create together. We’re also happy to schedule an online consultation to answer any questions and fine-tune your trip. Our local experts work with you to plan every detail – accommodation, activities, and special requests. We highly recommend booking these tours well in advance to secure availability and create the perfect itinerary.

We pride ourselves on delivering top-notch travel experiences, and a key part of that success lies in the trusted network we’ve built over the years. The majority of the services we provide are either first-hand or through our carefully selected and long-standing partnerships with local suppliers, ensuring the highest quality at every stage of your journey.

From handpicked hotels and authentic restaurants to reliable transportation and knowledgeable local guides, our strong relationships with these trusted partners guarantee that every detail is meticulously arranged. This allows us to deliver seamless, high-quality services for every tour, ensuring that your experience is not only memorable but also hassle-free and tailored to perfection.

We prioritize the safety and security of your booking by offering secure online payments, accepting AMEX, VISA, and more, giving you peace of mind as you plan your dream vacation. As proud members of USTOA, ASTA, and ATTA, leading USA travel associations, we provide trusted, first-class services every step of the way, ensuring a seamless and worry-free experience.

For Travel Professionals

For travel professionals, we offer guaranteed departures and private tours for your clients, as well as bespoke, tailor-made tours. These unique experiences can be one-time charm tours for specific clients, or we can collaborate to create exclusive tours that you can offer. We also provide white-label options, allowing you to brand the tours while we handle all the operations, ensuring an unforgettable journey for every traveller.

If you’re interested in including the Balkans in your portfolio or expanding your existing tour offerings with our unique itineraries, we’re here to help. Contact us via email to schedule an introductory call and discover how we can support your business. Our dedicated team is always on hand to assist you. We offer a range of additional activities to help you get to know the Balkans better, including educational online presentations, marketing materials, site inspections, and FAM trips.

Effortless Travel Planning

From tour options to essential tips, everything you need for a smooth and enjoyable booking experience.

Accommodation

We prioritize comfort by selecting centrally located 4* hotels for Standard packages and high-quality 4* and 5* hotels for Superior. In rural areas, we book vetted 3* hotels. While 95% of hotels are pre-listed, substitutions may occur based on availability, ensuring the same quality and location. All accommodations include breakfast, with some offering dinner (depending on the program), and various room options (single, double and triple) are available.

Pre and Post Tour Stay

If our tour dates don’t align with your flight schedule, or you’d like to extend your stay, contact our agents. They’ll assist in booking pre- or post-tour accommodation at the same hotel. Use your extra time to explore the city before the tour or unwind after your adventure. We’re here to make your trip as flexible and enjoyable as possible.

Transportation

A comfortable ride is essential to our tours. For 2-3 people, we use high-quality sedans (no more than a few years old) to ensure safety and comfort. For groups of 4-7, we provide Mini Vans with Wi-Fi and AC. Groups of 8-15 enjoy Mini Buses with 19-21 seats, Wi-Fi, and AC. For larger groups (16+), we use modern coaches with 37-45 seats, ensuring all vehicles meet our high standards.

Responsible Travel

Our extensive tourism experience has shown us the impact travelers can have on a destination, so we encourage our guides, drivers, and clients to “think green” and respect the environment. We promote reducing single-use plastics, recycling, and leaving no waste behind. We provide eco-friendly water bottles and have minimized printing by using electronic confirmations. We also educate clients on preserving nature during their travels.

Leisure Day

We understand that while our clients enjoy their guides’ stories, they also value personal time. That’s why we include slow-paced leisure days in our tours. After main sightseeing, travelers can choose to relax at the hotel or beach, explore on their own, shop, or spend the day as they wish. It’s the perfect way to recharge for the adventures ahead.

Giving Back along the Tour

We take great pride in supporting local businesses and communities through long-term partnerships with small entrepreneurs. Our tours offer unique, authentic experiences that promote local culture while positively impacting communities. This approach is vital for the economic development of destinations, especially in rural areas, and for the conservation of natural landscapes we visit.

Tailored Experiences

We pride ourselves on attention to detail, ensuring every traveler’s needs are understood and met. Our personalized approach means each tour is carefully crafted for comfort and satisfaction. Whether adjusting the pace, fulfilling special requests, or curating unique experiences, we go the extra mile to make each journey unforgettable. Your comfort and happiness are our top priorities every step of the way.

Visa Requirements

Due to the various nationalities of our customers, it is hard to unify information regarding Visa requirements. It is the responsibility of the passengers to get acquainted with the visa requirements of all the countries they are travelling to or will be in transit.

For the citizens of the following countries visa is not required for any of the countries from the provided itineraries: USA, Countries – members of EU, Canada, Australia, UK, Norway, Switzerland, Argentina, Brazil, Israel, Singapore, Hong Kong.

Many of the European Countries on our tours are part of the Schengen agreement which as a result has an extremely simple process for our clients – if you require a visa to enter the Schengen area it will take you only one visa for the entire tour. It is really important to obtain multiple entries. Schengen Visa which will allow you to go through several countries. Please keep in mind that obtaining a visa can take up to several weeks in some countries.  

Trusted affilations, globally recognized

Aligning with premier travel associations, ensuring excellence in every journey.