Terms of Use

By visiting or booking at the online store balkan-more.com, you accept the Terms of Use listed below. Please read them carefully and familiarize yourself with the rules we apply.

The content displayed on this site is the property of “Balkan&more” and cannot be used without the prior consent of “Balkan&more”. “Balkan&more” reserves the right to change the data displayed on any page of the site at any time, without prior notice.

“Balkan&more” undertakes to protect the privacy of all customers. We collect only basic data about customers/users necessary for business and user information in accordance with good business practices and in order to provide quality service. All data about customers/users is strictly kept and is only available to employees who need this data to perform their work. All employees of the Internet store balkan-more.com are responsible for respecting the principles of privacy protection.

balkan-more.com is an online store that operates in accordance with the Law on Electronic Commerce and all other valid laws and regulations in the Republic of Serbia.

The General Terms and Conditions of Purchase prescribed here are an integral part of the Purchase Agreement that will be concluded between the Seller and the Buyer. Failure to comply with the rules defined here may result in non-execution of a payment transaction or a failed order.

Information about company

Business Name:

Tour Operator d.o.o.
Senjačka 21, 11000 Beograd

7911 Travel agency activities



Tax ID: 109204245

Identification number: 21141593


To pay and book tours, you need to do the following:

• Registration – Registration is done only once, and each time you enter only your e-mail and password, which the system automatically recognizes. Registration is free and is done by selecting the “My Account” option. You need to provide your e-mail address, first and last name, residential address, to which we would deliver orders, phone number through which we would contact you to confirm the order, as well as the password you would use to access your account after registration. In order to register, you need to read the terms of use, privacy policy and data confidentiality statement and check the box to agree with them. After filling in the data, you will receive an automatic message with a link to confirm the registration to your e-mail address. Clicking on the link in the e-mail opens a page where you enter your e-mail address and password and access the account by clicking the “Login” button.

• When you find the course you want to buy, select it and click the “Add to cart” button.

• Entering payment information – By clicking the “Continue order” button, options for choosing a payment method will open.


“In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, “Balkan & More” is obliged to make the refund exclusively via VISA, MasterCard, AMEX, DinaCard and Maestro method of payment, which means that the bank will refund the funds to the card user’s account at the seller’s request”.

VAT statement

All product prices displayed on the website include VAT.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. Payment card information is not available to our system at any moment.

Claims policy

The user of the website has the right to complain about the website, regarding the operation of the website and the conclusion of the contract. Everything mentioned as well as additional clarifications can be sent to the email office@balkan-more.com.
Balkan & More, as the owner of the website, will respond to the complaint within the legal deadline.
All complaints regarding the trip itself, which was purchased, reserved and confirmed via website, are submitted in accordance with the Law on Tourism, the Law on Consumer Protection.

Personal data protection

By accessing our website, you agree that we can use the data you have left on the site. User data, collected during the registration process, is strictly stored and used exclusively in accordance with the Personal Data Protection Act and the Obligations Act.

We do not provide the above data to third parties, except in the case that the data is publicly known or in the case that there is an express order of the judicial and/or administrative body of the Republic of Serbia to provide such information. By leaving an e-mail, name, etc. you agree to the storage of this information, but not to its further marketing.

In the event that the personal rights and/or other rights of one User are threatened by another User, we will notify the competent state authorities.

Enabled payment methods and description of the payment process

Payment for products on our online store can be made in one of the following ways: with payment cards – VISA, Maestro, AMEX, DinaCard or MasterCard that support payment via the Internet. Payment by card is realized in cooperation with AllSecure doo and Banca Intesa and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card. After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose. The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days from the acceptance of your order, the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them. Check with the bank that issued the card whether your card supports payment via the Internet.

Applied standards and processes in data protection when paying with cards

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant. 3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in the 3D-Secure protection, guaranteeing customers the security of their purchases. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption. PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

Statement of Conversion

“Please note that all payments will be effected in the Serbian currency – dinar (RSD). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of the Serbian National Bank. Once when transaction is settled the already converted amount will be converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.”

Delivery and possible restrictions

We will send you all the necessary information to your e-mail address. Travel booking details and transaction details will be sent to you immediately after completing the booking form.

Claims policy

If you have a problem during your holiday please inform your agent immediately, who will try to make things right. Such assistance may include providing information on health services, local authorities and consular assistance as well as arranging communication and/or making alternative travel arrangements. Please include all relevant information that can help resolve the complaint. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the trip, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.

Contact details – customer service

Tour Operator d.o.o.
Senjačka 21, 11000 Beograd